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Guide to renting property

A step-by-step guide to renting a property. Hopefully this will help you understand the process a little better. Good luck in your search.

Guide to Renting Step 1 - Register your requirements

Step one – Register your requirements:

The Cheltenham, Bishops Cleeve and Tewkesbury rental markets can be very fast moving and properties often get rented before they're even advertised and go online. By registering your requirements we can help you be the first through the door of newly listed homes. The benefits include:

  • Awareness of new properties before they go online with Rightmove and
  • Be the first to hear about price reductions
  • Email alerts of the latest properties
  • Get called first and be one step ahead of the competition

Tip: Let us know of any specific requirements such as Pet Friendly homes. This will save time and avoid disappointment.

Guide to Renting Step 2 - Searching for the right property to rent

Step two – Searching for the right property to rent:

Once we have a clear understanding of your requirements you'll receive a selection of properties that match your criteria. We can also keep you constantly up-to-date via our email alerts when the latest properties become available and before they go online.

With a good range of properties available at any time we're confident we can find the right property for you. Search now to see what we have available .

Tip: Viewing diaries get booked very quickly especially at weekends. Give as much notice as you can prior to your preferred viewing date and time.

Guide to Renting Step 3 - Viewing properties

Step three – Viewing properties:

Our Lettings office is open Monday to Saturday at times to suit you, convenient for viewing after work and on Saturdays. Take a notepad and ask lots of questions. If we don't know the answer straight away, we can find out for you after the viewing.

When viewing check out the space inside cupboards and wardrobes for storage, but remember if the property has a tenant you should respect personal property and ask before looking into cupboards. Enquire about mobile phone reception, cable/ satellite dish, broadband availability and electrical sockets to stay connected in your new home. 

Tip: As of October 2008, every landlord is required to provide an Energy Performance Certificate (EPC) for any new tenancies in each property they rent out. This certificate gives the property a rating based on such factors as loft insulation, double glazing, boiler age, efficiency etc and more, and is valid for 10 years. The level of energy efficiency of your property will affect your energy bills so it is worth checking this out.

Guide to Renting Step 4 - Making an offer/securing a property

Step four – Making an offer/securing a property: 

All offers are normally subject to credit, reference and Right to Rent checks. An experienced member of staff will put your offer forward to the Landlord. Once your offer has been agreed you will need to put a holding deposit down as an expression of intent. 

Tip: Click here for a better understanding of rental costs. 

Guide to Renting Step 5 - Credit and referencing checks

Step five – Credit and referencing checks: 

You will be asked to provide references for your prospective Landlord and Letting Agent to confirm that you've rented in the past without any major problems. As part of this process, Peter Ball & Co may also request further details. You will also be subject to a Right to Rent check.

Referencing criteria

  • Three years' address history
  • Landlord details for any property rented in the last three years
  • Confirmation of earnings per annum that are equal to the monthly rental fee multiplied by 30
  • If you're retired, then your (joint) pension per annum will also need to equal 30 times the monthly rental
  • No adverse credit in the form of a county court judgment, bankruptcy order or similar
  • If you're self-employed, either an accounts reference or provide evidence of the last three years' tax return

Tip: Read our more detailed understanding of ‘Credit and Referencing checks’ by clicking here.

Guide to Renting Step 6 - The deposit

Step six – The deposit:

Once the deposit is paid in full, the property is secured. This deposit is held as the Landlord's cover for any excessive damages that need to be repaired at the end of the tenancy. If Peter Ball & Co is managing the property on behalf of the Landlord, the deposit will be registered with My Deposits. However, if the Landlord manages the property themselves, we'll inform you what deposit scheme the Landlord will be using and the terms and conditions of that scheme will form part of your Tenancy Agreement. 

Tip: Read our more detailed understanding of ‘The deposit’ by clicking here.

Guide to Renting Step 7 - Tenancy Agreement

Step seven – Tenancy agreement:

A Tenancy Agreement is a legally binding document that sets out the terms of the tenancy and is drawn up to ensure the rights and obligations of both the Tenant and the Landlord are adhered to. All relevant parties will be asked to sign this document, which agrees the responsibilities of the Landlord and Tenant. 

Tip: The date on which the contract starts will become your rent's due date. 

Tip: Read our more detailed understanding of ‘Tenancy agreements’ by clicking here.

Guide to Renting Step 8 - Tenancy Start Day

Step eight – Tenancy start day:

Once all monies have been received and all tenants have signed the tenancy agreement, you will be given your set of keys, and if your property is managed we will provide you with our Property Management contact details.

Tip: Remember to re-direct your post and inform your utilities provider and the local council of your move.

Congratulations, you can now move into your new rental home!

Guide to Renting Step 9 - Inventory and property inspections

Step nine - Inventory and property inspections:


The inventory is a detailed list of the contents and condition of the property at the point that you move into it. By both parties agreeing that the inventory is correct at the start of the tenancy, any risk of disputes at the end of the tenancy will be minimised.

Property Inspections:

The property you are renting is a large investment for your Landlord, so they (or their agent) will arrange visit days to meet with you at the property and check that everything is in order, usually only a couple of times a year. Of course, if anything breaks down or needs repairing then the Landlord (or the agent) will visit the property more often to ensure the property maintains in good condition for you to live in.

Your Property Manager:

If your property is professionally managed by Peter Ball & Co, you will be designated a Property Manager who will be your main point of contact during the course of your tenancy. They will advise you on any maintenance issues and if action is needed either by yourself or the Landlord, depending on whether the issue is a long term fault or through 'wear-and-tear'.  A managed property will also receive regular inspections visits (carried out by our property manager) which will generate photographic reports. Both you and your Landlord will receive copies of the report, so that everyone is aware of the property's current condition and disputes can either be avoided or easily resolved.