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New Housing Complaints Service announced Image

25th January 2019
New Housing Complaints Service announced

New Housing Complaints Service aims to tackle rogue landlords and developers

The government has announced plans to create a single Housing Complaints Service that homeowners, landlords and tenants can access when things go wrong with their properties.

Communities Minister James Brokenshire wants to overhaul the current 'complicated and bureaucratic' system and replace it with one 'straight-forward' service to provide help with property problems such as repairs and maintenance across the housing market.

The Housing Complaints Service will advise on unresolved disputes between tenants and landlords or homeowners and builders – making it easier for the wronged party to access compensation.

Currently the housing market has a number of different complaints bodies. Mr Brokenshire says this means homeowners and tenants have to navigate their way through a 'complicated and bureaucratic system just to work out where to register a grievance'.

The proposals would also afford more protections to renters across the country. Private landlords would be legally required to join a housing redress scheme, with a fine of up to £5,000 if they fail to do so.

Homeowners who buy new builds will also be protected. The government says it's committed to establishing a New Homes Ombudsman which will champion home buyers, protect their interests and hold developers to account.

Source: House Beautiful 

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New Housing Complaints Service announced Image

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