Understanding and communication make the difference

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Meet the landlord: Lindsey

“As a team, as a whole, we work well together. The communication is particularly good, whether it’s phone, email or text. It’s a glowing report from me."

Our services are designed to be efficient in every aspect of the lettings process, but what often puts Peter Ball & Co above other agents is our personal touch and the level of understanding we develop with our landlords. It helps with finding the right type of tenant, maintaining properties and responding to any problems. It’s this insight and intuition that make the experience better for everyone.

Lindsey uses Peter Ball & Co for the three properties she rents out in the Cheltenham area, in Bishops Cleeve, Hatherley and Fairview. They’re all two-bedroom, end of terrace houses, and let unfurnished.

“I’ve always felt that this team has got your best interests at heart, and also the best interests of the tenants. I’ve never felt that one is being sacrificed over the other, and that’s a skill.”

A personal touch that’s always there

15 years ago, Lindsey started using Peter Ball’s letting services. She really values working with an established team that has a low turnover of staff. Lindsey recognises that the team does everything to ensure the tenant/landlord match is correct, and to resolve any issues. Lindsey has enjoyed the consistency of key contacts along the way, including Elaine who’s still part of the team.

“I’ve worked with other lettings agents, and in time they lost the personal touch. That’s what I’ve always had with Peter Ball & Co, you always feel like you’re primary.”

 

Happy tenants for a long-term view

The main aim for Lindsey as a landlord is to make sure that tenants are happy, and they feel like the rental property is their home. She very deliberately maintains the house to a high standard, always having it checked over and decorated at tenancy changeovers. The benefit is that this helps attract people who will look after the property.

“I’m looking for long-term lets. I’d rather forget I’ve got the house and have tenants stay a long time.”

Set up to respond quickly

Lindsey knows the importance of responding quickly to anything that needs attention at a property. She points out it should be dealt with within 48 hours, especially if it’s a heating or water issue, and that’s how our ‘efficiently and effectively run’ team responds when tenants make contact.

“Things go wrong with properties, they always do, whether it’s at a rental property or the one you live in. There are great systems in place, great staff: my tenants know that if they’ve got a problem and pick the phone, it will be dealt with quickly.”

Getting a feel for what a landlord needs

There are many benefits to a long-running, close working relationship like this one, where the lettings team knows what sort of landlord Lindsey is. As well as making sure she’s ticking all the legal boxes, they’ve got a feel for tenants that are the right fit and hassle-free, not necessarily the first person who comes through and wants to rent the property.

“I wouldn’t change anything, there’s nothing. Whenever I know of anyone letting any properties, I always recommend Peter Ball. The balance between tenant, agent and landlord is ten out of ten."