Attention to detail is key

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Meet Louise

“We always felt informed and that we achieved a lot in a short space of time. That was down to you guys being so on it all the time.”

Selling a family home on behalf of elderly parents can be a difficult time, and even harder when there’s a bereavement. As well as all the memories and emotion tied up in the place, there are likely to be numerous practical things to look after. At Peter Ball & Co, we make sure we’re a helpful and reassuring presence throughout the sales process.

Taking the decision to sell the family home.

Louise was selling her parents’ five-bedroom, historic former farmhouse in the pretty village of Bredon near Tewkesbury, where her parents had lived for 35 years. After Louise’s mother sadly died, the decision was taken by the family and her father for him to move into a care home.

“The place had become too much for my parents. We were faced with a property that needed substantial renovation and a lot of money spent on it. With the passing away of my mother, all the decisions came to a head, and we just had to get on with it and sell it.”

Dynamic from the outset

Louise’s father moved into a care home early in the November, after which she invited different agents round. Louise and her siblings had decided that they wanted to sell as quickly as possible. After getting a few recommendations from locals in the village, Louise asked Jonathan from Peter Ball & Co’s Tewkesbury branch to visit the property.

“We felt Peter Ball & Co were the more dynamic, the more enthusiastic [agent], and shared our passion for the property. Jonathan genuinely understood and appreciated the difficulties we had because of our very recent bereavement…and the gut-wrenching decisions you have to make.”

 

Sharing knowledge across the team

The property had its challenges, but with Bredon a much sought-after village, Jonathan focused on the positives and the assets of the property. The brochure was swiftly produced and the property details put up online. As soon as the viewings started, Louise valued all the ongoing communication from the team.

“One of my bugbears is when one person in an office doesn’t know what everyone else is doing. What struck me instantly is how closely this team works together. I never had to explain something, they already knew what the situation was. That was such a delight and a relief, and it made it a positive experience.”

A reassuring, personal approach

Louise and the family agreed a sale on the 22nd December after four offers from different parties. They received valuable input from Jonathan and the team about the circumstances of each potential buyer, helping them arrive at a decision on whom they felt safest with.

With the house being empty during the sales process, reassurance from the estate agent was hugely important to Louise and the rest of the family, as was an appreciation of the circumstances. Our team dropped into the property every week to check everything was okay and gave updates to the family after each visit. A personal, communicative approach throughout the process is central to what we do at Peter Ball & Co

“Absolutely I would recommend Peter Ball & Co. They know the area so well and are such a close-knit team, with a very personal approach. You didn’t feel like a statistic in however many properties and buyers they’re dealing with.”